How can we Reassure Patients That We're Listening?

Nancy E Loos, PhD, RN, PHN, NE-BC


Am Nurs Journal. 2022;17(7) 

In This Article

Abstract and Introduction


Here you are, beginning another day at work with another opportunity to care for patients and make a difference in their lives. You understand, as a nurse who believes in the therapeutic use of self, that you're part of the healing process. But what if something you do, even something you're unaware of, has the opposite effect? What if you exhibit some behavior that adds to the stress or anxieties of those you mean to help?

I believe that you'd want to know what those behaviors are so you can avoid them, just as you want to know which behaviors have therapeutic effects. The best way to know how patients, from their vulnerable position, perceive our actions is to ask them.