Patient Perceptions of Drive-Through Medical Treatment Facilities During the COVID-19 Pandemic

Authors and Disclosures

Sean Stuart, DO, LCDR, MC, USN*^‡, Sally Mandichak, MD, LT, MC, USN*, Julianne Davison, MD, LT, MC, USN*, Shai Ansell, MD, LT, MC, USN^† and Timothy Parker, MD, LT, MC, USN*

*Naval Medical Center Portsmouth, Department of Emergency Medicine, Portsmouth, Virginia
^†Naval Medical Center Portsmouth, Department of Internal Medicine, Portsmouth, Virginia
^‡Uniformed Services University of the Health Sciences, Department of Military and Emergency Medicine, Bethesda, Maryland

Address for Correspondence
Sean Stuart, DO, Naval Medical Center Portsmouth, Department of Emergency Medicine, 620 John Paul Jones Cir, Portsmouth, VA 23708. Email. sean.m.stuart4.mil@mail.mil.

Conflicts of Interest
By the WestJEM article submission agreement, all authors are required to disclose all affiliations, funding sources and financial or management relationships that could be perceived as potential sources of bias. The views expressed here are those of the authors and do not reflect the official policy of the Department of the Army, the Department of Defense, or the U.S. Government. The authors disclosed none.

Sidebar

Population Health Research Capsule

What do we already know about this issue?

Non-traditional healthcare delivery systems have been utilized in the setting of coronavirus disease 2019 to extend healthcare resources and mitigate transmission with limited data on patient perceptions.

What was the research question?

What are patients' impressions of medical care delivered via a drive-through treatment facility?

What was the major finding of the study?

Patients overall had positive impressions of medical care delivered via a drive-through system.

How does this improve population health?

These findings suggest nontraditional healthcare delivery mechanisms can be well received by patients, and their utility should be further explored to optimize medical system coverage.