Introduction to Telehealth Coding

Clinical Issues and Solutions/Documentation Guidance

Susanne Talebian, CUA, CPC-I, CPC


Urol Nurs. 2020;40(4):195-200. 

In This Article

Other Telehealth Services That can be Rendered

Communication technology-based services (CTBS) include Virtual Check Ins (G2012) – by telephone, audio/video, secure text messaging, email, or use of a patient portal. This is a short, patient-initiated communication with a health care practitioner for an established patient. The provider or clerical staff can educate patients regarding this service.

Providers can also code for Remote Evaluation of Video or Images G2010 – Established Patient. This includes interpretation and follow-up with the patient within 24 business hours. Requirements to render these CTBS services include obtaining one annual consent for the service and be provided by practitioners who cannot bill separately for evaluation and management (E&M) services, such as licensed clinical social workers, clinical psychologists, physical therapists, occupational therapists, and speech-language pathologists (Table 2).