Modifiable and Nonmodifiable Factors Associated With Patient Satisfaction in Spine Surgery and Other Orthopaedic Subspecialties

A Retrospective Survey Analysis

Leah Steinmetz, BA; Dennis Vasquez-Montes, MS; Bradley C. Johnson, MD; Aaron J. Buckland, MBBS, FRACS; Jeffrey A. Goldstein, MD, FACS; John A. Bendo, MD; Thomas J. Errico, MD; Charla R. Fischer, MD

Disclosures

Curr Orthop Pract. 2019;30(6):555-560. 

In This Article

Conclusions

In our study, patient satisfaction assessed via LTR and PR was driven by provider communication for both spine and nonspine orthopaedic patients, with a higher correlation in the spine subspecialty. The next highest correlations included staff communication, ethnicity, and age. The combination of provider communication, staff communication, same ethnicity as provider, and age bias significantly predicted scores for PR and LTR in the spine and nonspine orthopaedic groups. A better understanding of the contributions of HCAHPS satisfaction domains could not only help improve patient satisfaction, but also quality of care, and ultimately patient outcomes.

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