7 Ways Physicians Can Save Money Using the Patient Portal

Sandra Levy

Disclosures

May 01, 2018

In This Article

Aim to Be 'Pleasantly Aggressive'

MGMA consultant Laurence Kinzler advises physicians that if physicians don't use the portal properly, patients will get turned off. "If you're going to set it up, use it," Kinzler insists. He has seen practices ask patients to fill out forms on the portal, only to be asked to fill out duplicate forms when they come in for an office visit.

Kinzler also suggests that practices be "pleasantly aggressive" about notifying patients that the portal exists. "You should always have signs and posters in the office. Put it on your Facebook page. Send constant contact messages out, such as when you have changes to the patient portal," says Kinzler.

Don't overlook access, either, experts say. Patient portals should also be easy for patients to find and log into.

Berkeley says that practices have the ability to embed a link to their portal on their website and on an app, so that patients can easily register for the patient portal.

"It's best for the practice to encourage patients to download the app and to provide instructions in their office on how to do so, along with the name of the app. Physicians should keep that link embedded in their website," says Berkeley.

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