Beyond the Pain Scale

Provider Communication and Staffing Predictive of Patients' Satisfaction With Pain Control

Judith Shindul-Rothschild, PhD, MSN, RN; Jane Flanagan, PhD, RN, ANP-BC; Kelly D. Stamp, PhD, ANP-C, RN, FAHA; Catherine Y. Read, PhD, RN


Pain Manag Nurs. 2017;18(6):401-409. 

In This Article


This study sought to explore how hospital characteristics, staffing, and nursing care factors in California, Massachusetts, and New York hospitals were associated with patient satisfaction with pain control in the Hospital Consumer Assessment of Health Care Providers Systems (HCAHPS) survey. Our findings indicate that patients who are more satisfied with pain management report higher satisfaction with nurse responsiveness to care, nurse communication, and medication education. Higher numbers of nursing staff and hospitalists as well as nonprofit hospitals were associated with higher satisfaction with pain control, whereas teaching hospitals and a higher number of residents and interns were associated with poor pain control.