Multigenerational Challenges

Team-Building for Positive Clinical Workforce Outcomes

Jill M. Moore, PhD, RN, CNE; Marcee Everly, DNP, ND, MSN, RN, CNM; Renee Bauer, PhD, MS, RN

Disclosures

Online J Issues Nurs. 2016;21(2) 

In This Article

Abstract and Introduction

Abstract

Patient acuity in hospital settings continues to increase, and there is greater emphasis on patient outcomes. The current nursing workforce is comprised of four distinct generational cohorts that include veterans, baby boomers, millennials, and generation Xers. Each group has unique characteristics that add complexity to the workforce and this can add challenges to providing optimal patient care. Team building is one strategy to increase mutual understanding, communication, and respect, and thus potentially improve patient outcomes. In this article, we first briefly define generational cohorts by characteristics, and discuss differing expectations for work/life balance and potential negative outcomes. Our discussion offers team building strategies for positive outcomes, a case scenario, and concludes with resources for team building and organizational opportunities.

Introduction

Never before has healthcare been so complex. Patients are going to the hospital sicker and leaving quicker. Technology is rapidly changing how we care for patients. Healthcare workers often hear 'do more with less' and this expectation becomes the norm rather than the exception. Adding to the dynamics of this multi-faceted work environment is the "cross-pollination" or the converging of multigenerational healthcare workers (Mercier, 2012).

A workforce that encompasses several generations must learn to work together, forming teams and recognizing the inherent diversity in order to deliver effective healthcare and meet desired patient outcomes. The purpose of this article is to summarize generational traits, analyze characteristics of cohesive teams, and provide strategies to create an environment where teams thrive and patient outcomes flourish. We first briefly define generational cohorts by characteristics, and discuss differing expectations for work/life balance and potential negative outcomes. Our discussion offers team strategies for positive outcomes, a case scenario, and resources for team building and organizational opportunities.

Comments

3090D553-9492-4563-8681-AD288FA52ACE

processing....