The Emerging Issue of Digital Empathy

Christopher Terry, PharmD; Jeff Cain, EdD, MS


Am J Pharm Educ. 2016;80(4):58 

In This Article


Empathy at its core will never change; however, the means by which empathy is expressed is naturally evolving as the world and its forms of communications become increasingly digital. As we continue to adopt technological tools to improve patient communications and outcomes, recognizing and addressing barriers to the expression of digital empathy is important. If trends in technology advancements continue as expected, digital empathy will become an even more critical issue. Efforts to address the emerging issue of digital empathy and its expression should begin now, as relationships remain essential to delivering optimal patient care.[23]