Communication Strategies for Nurses Interacting With Patients Who Are Deaf

Christine Chong-hee Lieu, BA; Georgia Robins Sadler, PhD, MBA, BSN; Judith T. Fullerton, PhD, CNM, FACNM; Paulette Deyo Stohlmann, MSN, RN, OCN

Disclosures

Dermatology Nursing. 2007;19(6):541-544; 549-55. 

In This Article

Media-Facilitated Interpretive Services

The Video Relay Service (VRS) offered by AT&T and Hands On Sign Language Services, Inc., allows the deaf patient and health care provider who has access to a computer, high-speed Internet capabilities, and a Web-cam to utilize interpretation services, bypassing wait time, travel time, and other complications which may arise from in-person interpretation services. This service can be accessed through AT&T (http:// www.relay.att.com/vrs or 1-888-VRS-9998) or from Hands on Video Relay Service (http://www.icdri.org/News/Vi deoRelay.htm – AT&T and HOVRS .com) (Muir & Richardson, 2005). The challenge to utilizing any of the computer-mediated modalities may be that one or more of the participants in the communication process may have limited facility in using the technology and/or reading the language in which the messages are conveyed.

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