Communication Strategies for Nurses Interacting With Patients Who Are Deaf

Christine Chong-hee Lieu, BA; Georgia Robins Sadler, PhD, MBA, BSN; Judith T. Fullerton, PhD, CNM, FACNM; Paulette Deyo Stohlmann, MSN, RN, OCN


Dermatology Nursing. 2007;19(6):541-544; 549-55. 

In This Article

Media-Facilitated Interpretive Services

The Video Relay Service (VRS) offered by AT&T and Hands On Sign Language Services, Inc., allows the deaf patient and health care provider who has access to a computer, high-speed Internet capabilities, and a Web-cam to utilize interpretation services, bypassing wait time, travel time, and other complications which may arise from in-person interpretation services. This service can be accessed through AT&T (https:// or 1-888-VRS-9998) or from Hands on Video Relay Service ( deoRelay.htm – AT&T and HOVRS .com) (Muir & Richardson, 2005). The challenge to utilizing any of the computer-mediated modalities may be that one or more of the participants in the communication process may have limited facility in using the technology and/or reading the language in which the messages are conveyed.


Comments on Medscape are moderated and should be professional in tone and on topic. You must declare any conflicts of interest related to your comments and responses. Please see our Commenting Guide for further information. We reserve the right to remove posts at our sole discretion.